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This policy explains how Viva Hair Design Ltd uses any personal information which we collect when you visit this web site or via other means.

What information do we collect?

We may collect information about you such as your name, organisation, contact details and use of our web site. We may obtain this directly from you if you make an enquiry or otherwise interact with us, or we may obtain it from research or other sources including web site cookies.

How do we use the information and on what legal bases?

We may use basic information about you to reply to your enquiries. We may send you details about our business or information we think may be of interest to you. We use information about how our web site is used in order to help us improve it, as well as to operate certain features of our site.

We conduct these data processing activities on the basis of legitimate interests connected with running and marketing our business.

We may use information about you if we’re working with you as your services provider or your customer, or exploring the potential to do so, on the lawful data processing basis of contract.

You can opt out of communications with or from us at any time – contact salon@vivahairdesign.co.uk.

Retention, sharing & security

We will retain data for as long as we believe it may be useful and remains up-to-date.

We will never sell or give your personal data to other companies for their sales or marketing purposes.

We take all reasonable measures to keep the data we hold safe including keeping devices containing data password-protected, backing up important data on a daily basis and practising a high level of professional discretion in terms of data disclosure.

Access, correction & removal

You have the right to request a copy of the information we hold about you, to correct it if it’s inaccurate or to ask us to delete your information. Please email salon@vivahairdesign.co.uk or write to Viva Hair Design Ltd, Clay Hill, West Road, Goudhurst, Kent, TN17 1AB.

Cookies

Cookies are text files which this web site, like most sites, places on your computer when you visit. For further information about cookies, visit www.aboutcookies.org or www.allaboutcookies.org.

We use cookies on our site based on the grounds of our legitimate interests, to help us monitor visitor use of our site through Google Analytics in order to improve it, and to provide certain features such as social media sharing buttons and Live Chat.

If you’re not happy with our site’s use of cookies, you can delete our cookies after visiting (the above sites tell you how) or use your browser’s anonymous settings (‘Incognito’ in Chrome, ‘InPrivate’ in Internet Explorer, ‘Private Browsing’ in Firefox and Safari) to visit our site.  Alternatively, you can set your browser not to accept cookies, although please be aware some of our site features may not function properly as a result.

Other web sites

Our web site contains links to other sites. This privacy policy only applies to Viva Hair Design Ltd, so when you visit other sites via links from our site or otherwise, you should refer to their privacy policies.

Changes to our privacy policy

We keep our privacy policy under review and will update it as necessary on this web page.

Contact

If you have any questions about this policy, please contact Jackie Ives, Director of Viva Hair Design Ltd on salon@vivahairdesign.co.uk or write to Viva Hair Design Ltd, Clay Hill, West Road, Goudhurst, Kent, TN17 1AB.

If you are concerned about how we are processing personal data, you can complain to the Information Commissioner’s Office.